At Spa-Fx Trading, we are committed to providing a seamless and transparent investment experience. This Refund and Returns Policy outlines the conditions under which refunds may be issued and the procedures for handling investment withdrawals.

1. No Refunds on Investments

Due to the nature of cryptocurrency investments, all deposits made on Spa-Fx Trading are final and non-refundable. Once an investment is made and confirmed, it cannot be reversed or refunded. This policy ensures the integrity of our trading operations and protects all investors in our ecosystem.

2. Withdrawal Policy

Investors can request withdrawals of their profits and principal based on the terms of their selected investment plan. Withdrawals are processed as follows:

  • Requests must be submitted through the official withdrawal portal on our website.
  • Processing times may vary depending on the selected investment plan and the volume of requests.
  • Withdrawals will only be sent to the wallet or payment method originally used for deposits, unless otherwise verified.

3. Exceptional Circumstances for Refunds

Refunds may only be considered in the following exceptional cases:

  • Duplicate Transactions: If an investor accidentally makes a duplicate deposit, they may request a refund for the duplicate amount.
  • Fraudulent Activity: If an unauthorized transaction is detected and reported immediately, a refund request may be reviewed after an investigation.
  • Service Errors: In cases where technical issues result in incorrect charges or deposits, we will assess and rectify the issue accordingly.

4. How to Request a Refund (Exceptional Cases Only)

If you believe you qualify for a refund under the exceptional circumstances listed above, follow these steps:

  1. Contact Us within 24-48 hours of the transaction via our support email: contact@spafxtrading.tech.
  2. Provide Proof, including transaction details, timestamps, and supporting documentation.
  3. Wait for Review: Refund requests will be reviewed within 7-14 business days, and you will be notified of the outcome.

5. Cancellation Policy

  • Investments cannot be canceled once processed.
  • If an investment term is still active, withdrawals can only be made according to the plan’s withdrawal conditions.

6. Changes to This Policy

Spa-Fx Trading reserves the right to update this Refund and Returns Policy at any time. Any changes will be communicated through our website or via email notifications.

7. Contact Us

For further inquiries regarding refunds, returns, or withdrawals, please reach out to:
📧 Email: [Insert Contact Email]
📍 Address: [Insert Company Address]

By investing with Spa-Fx Trading, you acknowledge and agree to this Refund and Returns Policy. If you do not agree, please refrain from using our services.

Last Updated: 21/02/2025